We and our partners use cookies and other tracking technologies to collect data relating to you to perform analytics, improve your experience of using our website, provide you with personalized ads and content based on your interactions with these and other websites and allow you to share content on social media. By clicking “Accept All Cookies”, you consent to this and to the sharing of this data with our partners. You can change your consent preferences at any time in the “Cookie Settings” section at the bottom of our website. Review our Cookie Notice to learn more about our practices.
What protected patient health information (PHI) may be viewed using PROService?
During all operations other than remote desktop sessions, the Remote Application Processor (RAP) box transmits ONLY system performance data pertinent to mechanical and analytical function to PROService for immediate review by Beckman Coulter service and support experts.
To rapidly identify assay issues, the sample ID field is transmitted with some instrument error messages and masked in the PROService service dashboard. We recommend you exclude patient names or other medical information in the sample ID field. Beckman Coulter service and support staff stay current with annual training requirements on HIPAA regulations governing the handling of PHI.
