BeckmanConnect Remote Support

Real-time troubleshooting and resolutions

BeckmanConnect Enrollment

BeckmanConnect remote support is one of the ways we help you minimize your wait time for urgent service and support. When your instrument is linked to BeckmanConnect remote support, our highly trained service specialists can securely access your workstation and fix issues remotely in real time.

Benefits

LESS NEED FOR
ON-SITE VISITS

When an instrument is linked to BeckmanConnect remote support, 66% of issues can be resolved remotely. Without it, that rate drops to 22%.

FASTER FIXES

With better remote resolution and diagnosing of the root causes, you can expect two days shorter wait time to resolve your issue.

SEAMLESS & EASY

On an NES scale of 1 to 7 (1 being extremely easy and 7 being extremely difficult), customers who have used BeckmanConnect remote support rated their experience 1.4.

SAFE & SECURE

You'll be speaking directly with our HIPAA-trained support experts. BeckmanConnect remote support software is ISO/IEC 27001 certified and GDPR compliant, and communication controls are encrypted and permission-based.

Resources:

Security Highlights PC Networking Requirements Frequently Asked Questions Notification Resolutions

BeckmanConnect Remote Support is available:

For the CytoFLEX series instruments, DxFLEX, Biomek 4000, Biomek NX/NXp, Biomek FX/FXp, and Data Innovations Instrument Manager that have controller operating system Windows 7 or higher, and Biomek i-Series workstations, Vi-CELL BLU, Navios EX, Navios, AQUIOS CL, CytoFLEX SRT, CytoFLEX nano, and CellMek SPS that have controller operating system Windows 10. We plan to expand access to other instruments in the future.
In the U.S., Canada, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Australia, Japan, South Korea, India, French Polynesia, Guadaloupe, Reunion, Puerto Rico, Botswana, South Africa.