CytoFLEX Cost of Ownership

Here for what matters most: keeping your lab up and running.

CytoFLEX Service Engineers 

The CytoFLEX Platform was purpose-designed to reduce downtime. That means reliability and serviceability are key benefits you can expect when you choose a CytoFLEX instrument.


Best Service in the Industry


We have world-class global service support, rated #1 in the industry among our top 4 competitors.

In a third-party industry survey, Beckman Coulter Life Sciences was ranked #1 across six facets of service satisfaction, including expertise of service engineers – ranking 14 points higher than the next closest competitor, and on-site response time – ranking 18 percentage points higher than the next closest competitor.

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Fast Resolution Time


70% of issues are resolved remotely. The BeckmanConnect service allows us to diagnose and even fix most issues remotely. By enabling real-time, online support, our BeckmanConnect service helps you reduce overall resolution time by making your service visits more efficient and saving critical time to get you back up and running.

The CytoFLEX platform is also easy to use and designed to simplify many routine maintenance procedures that you can perform independently.


Customer Stories


Customers share a special relationship with the people who keep their labs going. Here's what customers say about the service they receive from Beckman Coulter Life Sciences service engineers.

 

  • Lauri Albert has an enthusiasm for learning, and that improves her quality of service. She is an excellent communicator, and we’ve learned a lot from each other every time she has come to service our instruments. Lauri is extremely flexible and willing to go the extra mile to accommodate our special needs."

    Daqian Sun

    CytoFLEX Service

  • We are big fans of Scott Sepulveda. Scott is always available. He is really good about getting things taken care of before they become an issue, and if an emergency arises, he has things back in operation quickly. We run our machines daily, and in the nine years we have been working with Scott, our machines have never missed a sort.”

    Brian Seegers

    CytoFLEX Service

  • Anietie Uko just has a great personality, and he puts you at ease - makes you feel good. He also really gets the job done quick, which is wonderful for us. It is very hard to feel down or frustrated when Anietie is in the room. His personality is just, you know, contagious. You laugh, you joke. It's more of an experience than a guy coming in to fix your machine."

    John Tigges

    CytoFLEX Service

  • As the Director of UCR School of Medicine Research Core, I have the opportunity to work with many service engineers- all are very good. Scott Sepulveda however is great! He is always helpful and knowledgeable with quick response times and excellent service!"

    Mary Hamer

    CytoFLEX Service

*CytoFLEX is for research use only. Not for diagnostic purposes.

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