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What happens if my instrument was previously OQ-qualified?
A Windows 10 upgrade is considered a major change of your instrument which means the instrument will need to be re-qualified. If your instrument is covered under a service plan that includes OQ re-qualification (OQ Protective and OQ Comprehensive service plans, for example), simply contact your service representative after the Windows 10 upgrade for scheduling a re-qualification visit. If your instrument is not covered under a service plan or your service plan does not include OQ, we recommend adding a re-qualification service to your Windows 10 upgrade purchase so your instrument can stay OQ-qualified for meeting regulatory requirements.
